Congratulations to the 2021 MAV Technology National Awards for Excellence winners!

Customer Experience Achievement of the Year
City of Sydney – Today In Your Village
Highly Commended: Hobsons Bay City Council – Recycling 2.0 & City of Boroondara – Early Years Digital Hub – Boroondara Families

Collaboration or Partnership Achievement of the Year
Cities of Charles Sturt, Marion and Port Adelaide Enfield – Collaborative Service Desk
Highly Commended: Brimbank City Council – Innovation at Brimbank Pilot Program

Smart City Achievement of the Year
City of Darwin – myDarwin Support Local Program
Highly Commended: City of Casey – Smart Casey Launchpad & City of Sydney – Today In Your Village

Strategy & Planning Achievement of the Year
City of Casey – Technology @ Casey – 2020 Strategic Plan
Highly Commended: Queanbeyan-Palerang Regional Council, Peet Ltd & others – Googong Smart Community Project

Presentation of the Year
City of Melbourne – Corporate Data Catalogue Project

Digital Leadership Achievement of the Year
Yarriambiack Shire Council – ICT Business Transformation
Highly commended: Cardinia Shire Council – Cardinia M365 Records Transition & City of Darwin – myDarwin Support Local Program

Victorian Achievement of the Year
Yarriambiack Shire Council – ICT Business Transformation

Australian Achievement of the Year
City of Darwin – myDarwin Support Local Program

Thanks to Independent Judges: Colin Fairweather, Jaynaya Winmar, Cameron Cahill and Catherine Thompson

View photos from the Awards for Excellence Dinner 2021

 

Rewarding effort. Recognising results. Encouraging innovation.

The MAV Technology Awards for Excellence celebrate the efforts and achievements of local government using innovative technology solutions to support council business objectives and improve community services. Winners were announced at the MAV Technology Awards for Excellence Dinner on Thursday, 29 April 2021.

All award categories are assessed by independent expert judges in regard to how well they:

  • demonstrate outstanding innovation, effort and outcomes;
  • advance the digital transformation of the sector;
  • support council business objectives; and
  • influence or assist other councils to improve service delivery.

Customer Experience Achievement of the Year finalists:

  • Closing the Loop On Waste – City of Canterbury Bankstown Council and Code for Australia
  • myDarwin Support Local Program – City of Darwin
  • Involve me, Make it Easy, Get out of the Way, Get it Done – City of Greater Geelong
  • Recycling 2.0 – Hobsons Bay City Council
  • Today In Your Village – City of Sydney
  • Early Years Digital Hub – Boroondara Families – City of Boroondara

Collaboration or Partnership Achievement of the Year finalists: 

  • Project Pinnacle – Alpine Shire Council
  • Animal Registration Process – Brimbank City Council
  • Innovation at Brimbank Pilot Program – Brimbank City Council
  • Collaborative Service Desk – Cities of Charles Sturt, Marion and Port Adelaide Enfield
  • Corporate Data Catalogue Project – City of Melbourne
  • Procure to pay workflow implementation – Melton City Council
  • Googong Smart Community Project – Queanbeyan-Palerang Regional Council, Peet Ltd & others

Smart City Achievement of the Year finalists:

  • Closing the Loop On Waste – City of Canterbury Bankstown Council and Code for Australia
  • Smart Casey Launchpad – City of Casey
  • Googong Smart Community Project – Queanbeyan-Palerang Regional Council, Peet Ltd & others
  • Today In Your Village – City of Sydney
  • myDarwin Support Local Program – City of Darwin

Strategy & Planning Achievement of the Year:

  • Technology @ Casey – 2020 Strategic Plan – City of Casey
  • Smart Casey Launchpad – City of Casey
  • Googong Smart Community Project – Queanbeyan-Palerang Regional Council, Peet Ltd & others
  • Future Flexibility – City of Greater Geelong
  • Involve me, Make it Easy, Get out of the Way, Get it Done – City of Greater Geelong
  • H2.0 Knack – Hobsons Bay City Council

Digital Leadership Achievement of the Year:

  • Electronic Approvals – City of Burnside Council
  • Cardinia M365 Records Transition – Cardinia Shire Council
  • myDarwin Support Local Program – City of Darwin
  • Corporate Data Catalogue Project – City of Melbourne
  • Procure to pay workflow implementation – Melton City Council
  • Yarriambiack Shire Council ICT Business Transformation – Yarriambiack Shire Council

The winners of these categories will be eligible for the Victorian and Australian Achievements of the Year.

The Awards dinner is a part of the MAV Technology Champions of Change National Conference which was held on 27-29 April 2021 at Marvel Stadium, Melbourne.

View 15-minute online presentation of finalist entries on MAVTV

Award categories

Customer Experience Achievement of the Year

Customer Experience has a number of variations and abbreviations. CX, UX, UI, customer centric, people at the centre – they all mean pretty much the same thing – Are we delivering something that people want and can use?  A good digital customer experience requires a totally new approach to service delivery. It demands new business processes and cultural change within council. None of this is easy.

Collaboration or Partnership Achievement of the Year

Working together to achieve better, faster, simpler and more cost-effective outcomes for our communities. Collaboration or partnerships between council business areas; between councils; or between councils and external service providers, other levels of government, research organisations or community groups are all eligible.

Smart City Achievement of the Year

Using information communication technologies and data to be more efficient, solve challenges, and provide new opportunities. Smart communities advocate for the integration of technology and data infrastructure, promote digital technologies to increase the capability of existing infrastructure and services, and champion citizen involvement and citizen-focused service delivery.

Strategy and Planning Achievement of the Year

Without well-defined goals and a high-level plan to achieve them, it can be easy to be deliver unneeded output, rather than desired outcomes. Strategy and planning shapes and guides what the project is, who it serves, what it does, and why it does it. It also clarifies the actions needed to make progress and includes clear measures to determine if it is successful.

Presentation of the Year

This award acknowledges the best Awards for Excellence video presentation. Judges will be looking for engaging, informative and entertaining presentations that inspire and educate people from any council business area to consider how technology can enable service improvement.

Digital Leadership Achievement of the Year

Strong leadership is critical to the success of digital modernisation and transformation in government. Great digital leaders have a strength of vision, trust in their teams and an appetite for innovation and considered risk. They foster a culture that rewards experimentation and continuous learning, and know when to listen, when to ask questions and when to get out of the way so that their teams can shine.

Entries may be considered in multiple award categories.

Australian and International categories

The Victorian Achievement of the Year and the Australian Achievement of the Year are awarded by the judges to the most outstanding entries from any category.

The winner of the Australian Achievement of the Year will be Australia’s nomination in the 2021 LOLA International Award for Excellence, competing with local government entries from New Zealand, Canada, Sweden, Netherlands, United States, United Kingdom and Belgium. The winner will be announced in November 2021 at the LOLA Conference in Florida, USA. 

Awards for Excellence Dinner – Brought to you by Telstra